About ResaleAI

About ResaleAI

• What is ResaleAI?
• How do I sign up for ResaleAI?
• How much does ResaleAI cost?

Beyond the basics

• Get more from ResaleAI!

Getting started

Getting started with ResaleAI

• New Store Setup: Getting Started With ResaleAI
• signing up and installing
• How do I get to ResaleAI's settings?

Managing your account

Stores in your account

• I'm selling my store, how do I transfer my account?
• Error: Unable to verify store
• How to add a new store to my account

Billing & subscription

• How do i cancel my subscription

Managing your team

Manage access

• Different Access Privileges for Team Members
• What is remote access and how do I allow employees to log in remotely?

Set up your team

• How do employee pin codes work
• How to set a Pin number
• How can I reset my PIN code?
• How do I add or edit Employees?
• How to link DRS Initials in ResaleAI

View all

Train your team

Learn ResaleAI

• New team member training

Event Planning with ResaleAI

Bouncebacks

• Event prep: Boost events with bounceback coupons

Backstock

• Event prep: Using backstock to track event product!
• Event planning checklist

Notes and Tasks

• Event prep: Advanced planning with notes and tasks
• Assigning tasks in advance
• How to add a note for a future date

Install and updates

Installing ResaleAI at the POS

• How to install ResaleAI and integrate with DRS at a POS
• Are my POS computers compatible with ResaleAI?
• Is my POS still supported?
• How do I install ResaleAI at the POS computer?
• Error: Download failed

Updating the ResaleAI app

• How to update ResaleAI at a POS computer
• I keep seeing a red update banner
• Failed to start error after updating

Using ResaleAI on other devices

• How do I access the newest version on my laptop or phone?
• Does ResaleAI have an app for my phone?

Tasks, notes, and schedule

Tasks

• How do I create or edit Tasks or Task Lists?
• Suggested Task Lists
• How To assign tasks
• Can i assign tasks to an employee or plan task due dates

Notes

• How to add or edit a note
• Can I adjust when notes show up or plan notes for future days?

schedule

• How do I View the Schedule on the Daybook?
• Can I add notes to an employees scheduled shift?

Goals, KPIs and reports

goals

• Magic goals: Setting and reviewing goals
• how to update the month goal
• How to set Sales Goals
• Can i update an individual daily goal
• How do I import my sales history from DRS, so I can set magic goals?

View all

Real-time KPIs

• what is the comparison date for todays goals?

Reports

• who has access to view reports
• What is the Monthly and Weekly RAI report?
• What is the Aging Backstock Report?
• What is the bounceback report
• How Do i look up a DRS day close file for a past day?

View all

Integrations & automations

Homebase - Employee and schedule sync

• How to Connect Homebase to ResaleAI
• How to clock in and out

WhenIWork

• Why aren't When I Work employee pictures showing up?
• I can't clock in to When I Work
• How to Integrate When I Work with ResaleAI
• Can I display When I Work positions on the Day Book?
• How to clock in and out With ResaleAI

Constant Contact

• Is ResaleAI updating Constant Contact?
• How to integrate Constant Contact with ResaleAI

Quickbooks Bookkeeping Assist

• Integrate Quickbooks with ResaleAI using RAI's Bookkeeping Assist.
• Quickbooks Online integration: Step by Step instructions
• The account i want to select is Grayed out
• Can I start the automation from a Past date

Five Stars Loyalty Assist

• Fivestars Auto-Points Training
• Loyalty Assist Fivestars Integration: Overview
• Fivestars Auto-Points Set-Up Guide
• How does the ResaleAI integration with Fivestars work?
• Fivestars Auto Tags

Shopify + CamRAI

• How To Integrate with Shopify
• How to do product releases or drops
• How to set up tax overrides in Shopify
• What are collections and how do I get new ones?
• Shopify FAQ

View all

Nightly emails

• How can I get an automatic nightly Day Close email?
• How to see and adjust who all is receiving the nightly email?

Buys

Getting started with buys

• How do I check in a buy?
• I have never used Sign to Sell before. What do I need to know?

Different ways to sign in buys

• About QR Code Check-In and How to Set it Up
• Checking in a buy away from a POS

Drivers licence POS Scanner

• What are the benefits of the POS scanner?
• What type of ID is compatible with the scanner?
• How do I order a POS scanner?
• How do I set up my new POS scanner?
• POS Scanner Troubleshooting

Learn more about buys

• How do I edit the buy policy that customers sign?
• How do I select a sorter?
• How to manage my default "pass" "take" reasons
• How to manage buys and how to text customers that their buy is ready.

Buys troubleshooting

• Help! I'm having trouble checking in or completing a buy
• Help! Im getting a DRS API error!
• Error: Buys can only be checked in at a POS
• Error: DRS initials
• Help! My buys check in but dont appear in open

Texting

Set up text messages

• How do I create pre-written text messages?
• Suggested Pre-Written Text Messages

More about texting

• What number is used to text customers through ResaleAI
• 8/11/23: Update about text message delivery
• What is "Reply N if you did not request a text?"
• What does "Carrier Violation" mean?

Backstock

Getting started with backstock

• I'm getting started with backstock, where do I begin?
• How do I add more bin numbers for backstock
• How to add or edit categories
• How to add or edit locations

Learn more about backstock

• I can't find a backstock bin
• How do I update multiple bins at once?
• What is "Next location" and how does it work
• How should i organize my Backroom or offsite storage

Bounceback

Getting started with bounceback campaigns

• How to Set Up a New Bounceback campaign
• Bounceback- Training
• How to redeem Bouncebacks
• How to: gift card bounceback
• How to do a manual Bounceback campaign

Learn more about bouncebacks

• Bounceback barcodes not scanning
• Bounceback didn't print!
• How to see my bouncebacks performance

Customer details

Viewing and managing your customers

• How do I flag a customer?

Getting customer ID information

• How do I find a customer's driver's license information?

Troubleshooting & Support

Get help

• How to Contact ResaleAI Support
• Is ResaleAI down?

Troubleshooting

• Help! I am recieving an error message
• Help!It is asking for a login on the POS
• Help! DRS is not updating ResaleAI.
• Help! I'm having trouble with launching ResaleAI on my POS!
• Help: Troubleshooting for installation and updates

View all