Texting basics

ResaleAI includes texting so your team can reach customers without picking up the phone. This article covers what it is, how it works, and a few rules to keep in mind. It is the best starting point before the detailed how-to articles.

What you can use texting for

• Letting a customer know their buy is ready for pickup or payout.
• Sending a quick follow-up or answer during an active buy.
• Using saved, pre-written messages so your team sends consistent, professional texts fast.

The number your texts come from

Your customers receive texts from a dedicated ResaleAI number, not a staff member's personal phone. See What number is used to text customers through ResaleAI.

Set up pre-written messages first

Save the messages you send most often so they are one tap away.

• How do I create pre-written text messages?
• Suggested Pre-Written Text Messages

Sending a text during a buy

While a buy is open, you can send a pre-written message or type a custom one. Open the buy's details and go to the Messages tab, where you can see the full message history and send more. See How to manage buys and text customers their buy is ready.

A few rules to know

Cell carriers have rules about business texting to protect customers from spam.

• What is "Reply N if you did not request a text?"
• What does "Carrier Violation" mean?
• Updated regulations about automated text message deliveries (as of 8/11/23)