I'm selling my store, how do I transfer my account?

Account Transfer

•  If the new owner has another store that uses ResaleAI, we can transfer your store to their existing account. 
•  If they don't have a ResaleAI account already, please include their name and email address so we can help them set up a user account.
  
  

   

  
  

  
  Settings 

  
  The majority of settings will transfer over, but the new owner will need to reauthorize any third-party integrations that you have connected to ResaleAI.

  
  

  Here are instructions to re-connect:

  • When I Work
  • Constant Contact
  • Quickbooks
  • Homebase
  
  
  NOTE: If your team uses ResaleAI to clock in and out of When I Work, that will no longer work after the transfer until you reconnect the When I Work integration in ResaleAI's settings. The team can always use the dedicated When I Work timeclock until you reconnect.
  
  
  
  
  
  Billing info

• Sign in at Team.resaleai.com and go to Settings
• Go to the "Billing" page within settings and add a credit card, or reach out to our team to set up ACH

Store number change

After the sale, it can take a few days for the new store number to update within DRS. 

Once the store number changes in DRS, ResaleAI will lose connection and real-time sales will stop updating (as the store number in ResaleAI must match what is in DRS).

Training

If the new owner would like additional training on how ResaleAI works, here is a calendar link where they can set up a time to meet one-on-one with our team. We'll go through the app to answer questions and help them get up to speed.