I'm selling my store, how do I transfer my account?

Modified on Wed, 17 Apr 2024 at 01:20 PM

Account Transfer

Please email our team at support@resaleai.com to let us know about the transfer, and we can move your store to a new account.

  •  If the new owner has another store that uses ResaleAI, we can transfer your store to their existing account. 
  •  If they don't have a ResaleAI account already, please include their name and email address so we can help them set up a user account.



    The majority of settings will transfer over, but the new owner will need to reauthorize any third-party integrations that you have connected to ResaleAI.

    Here are instructions to re-connect:

    NOTE: If your team uses ResaleAI to clock in and out of When I Work, that will no longer work after the transfer until you reconnect the When I Work integration in ResaleAI's settings. The team can always use the dedicated When I Work timeclock until you reconnect.

    Billing info

Your subscription to ResaleAI is month-to-month, and there are no contracts.


The new owner will need to add their payment information in settings:

  • Sign in at Team.resaleai.com and go to Settings
  • Go to the "Billing" page within settings and add a credit card, or reach out to our team to set up ACH


Store number change

After the sale, it can take a few days for the new store number to update within DRS. 

Once the store number changes in DRS, ResaleAI will lose connection and real-time sales will stop updating (as the store number in ResaleAI must match what is in DRS).

Send us a chat, and we will update to the new store number on our end! ResaleAI usually reconnects to DRS within 15 min after we update. 

 If needed, you can check the current store number by looking at the bottom gray bar of DRS.


If the new owner would like additional training on how ResaleAI works, here is a calendar link where they can set up a time to meet one-on-one with our team. We'll go through the app to answer questions and help them get up to speed.

In addition, here's a recording of a webinar that gives a brief overview of the app



If you need anything else or have specific questions, send us a chat within the app or email support@resaleai.com

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