My Contacts Aren't Being Added to Constant Contact

Modified on Tue, Aug 18 at 10:53 AM

If contacts were being added before and have now stopped — or if you see an error message in ResaleAI — follow the steps below.

New to Constant Contact? Contacts build gradually — this may not be an error
If you recently connected Constant Contact for the first time, it's normal for contacts to appear slowly over several days. ResaleAI processes your last 6 months of transactions in batches, and Constant Contact limits how many can be added at a time. See About the Constant Contact Automation for more detail.

Step 1: Check for a Connection Error in ResaleAI

You'll need an owner or manager login to follow these steps.

Sign in at team.resaleai.com using an owner or manager account.
Click the three dots in the upper right-hand corner, then select All Settings.
In the Settings list, click Automations and find the Constant Contact section.
If your Constant Contact connection has expired or been revoked, you'll see an error state here. ResaleAI will also send an email notification to your account when this happens so you know to reconnect.

The automation pauses when there's a connection error
If ResaleAI can't reach your Constant Contact account, it stops sending contacts until the connection is restored. Any contacts that would have been added during that time are not queued up — the automation simply resumes going forward once you reconnect.

Step 2: Reconnect Your Constant Contact Account

Click the reconnect link — From the error state in Automations settings, click the reconnect link. This takes you to the Constant Contact login page.
Log in and authorize — Sign in with your Constant Contact credentials and click Allow when prompted. A popup window will appear — if nothing happens, check that your browser isn't blocking popups and try again.
Confirm the connection is restored — Once authorized, ResaleAI will show your Constant Contact account as connected again. The automation will resume automatically — no additional steps needed.

Seeing an "Invalid Verification Code" Error?

Account add error: Invalid verification code
This is a known error that can appear when connecting or reconnecting Constant Contact. If you see this message, click the support button below and we'll help you get it sorted out quickly.

Still Not Working?

If you've reconnected but contacts still aren't being added after a day or two, check a few things:

Check that customers have emails on file
ResaleAI can only add contacts who have an email address in their customer record. If you're processing transactions without capturing emails, those customers won't be added to Constant Contact.

Check the "Other Apps" source in Constant Contact
In Constant Contact, go to Contacts and filter by source: Other Apps. You can also go to Reports and sort by Date Added to see the most recently added contacts. If contacts are appearing there, the integration is working.