Add a Pre-Written Text Message

Pre-written text messages are available from a dropdown menu when a team member is sending a text to a customer.

1. Go to the Settings screen by clicking the icon on the top right and choose Settings.

2. Click the Buys option and scroll down to Set up prewritten text messages.

3. Click add new and then choose template or auto reply.

4. add desired text and message type.
5. Click save, and YOU'RE DONE!

What is an Auto-Reply Message with a Short Code

Auto-reply messages are automatic texts that are sent as a response to an incoming text that includes a Short Code. When a store customer sends a Short Code to the store's text number, the customer automatically receives that specific auto-reply message.

One special Short Code that has an additional feature is "DONATE". When a customer texts the store "DONATE" it will send the auto-reply associated with the "DONATE" text. ResaleAI will also automatically create a Task on Today's Tasks List that says to donate that specific all pass buy, with the customer's name and buy transaction label listed in the task.

Edit Pre-Written Messages and Auto-Reply Messages

1. Go to the Settings screen by clicking the icon on the top right and choose Settings.

2. Click the Buys option and scroll down to Set up prewritten text messages.

3. On the line of the Message that you want to edit, click the pencil icon (hover over message to see) and make your changes to the text.
4. Click the save button and YOU'RE DONE!

• You can also delete the prewritten text by clicking delete when you edit it.