What does "Carrier Violation" mean?

Modified on Thu, 11 Apr 2024 at 04:27 PM

There is an error message that is displaying on the messaging screen underneath the message that was attempting to send to the customer. The error message says "ERROR SENDING MESSAGE: Carrier Violation".

This message means that the cell phone carrier has blocked that message from coming through to the customer’s phone, similarly to how email providers block spam. 

  • This should not be a very common occurrence. If a customer is unable to receive the pre-written text from your store you can try to manually type a different message to that customer that relays the same information as the pre-written message

If the message still does not go through, reach out to us at support@resaleai.com 

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