Help! Im getting a DRS API error!

Modified on Wed, 10 Apr 2024 at 04:51 PM

Getting an error?

Checking in a buy and get an error stating DRS API not initialized?

  • Make sure that the employee that is checking in the buy has DRS initials set up. To learn to set initials, follow this link
  • If all initials are set then restart ResaleAI and reopen. 
    • After restart, try to check in the buy again

Note: To avoid this error, make sure that all initials are set for every employee and open DRs in the morning BEFORE ResaleAI.

Still showing the error? Reach out to or start a live chat with us from your POS.

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