Help! Im getting a DRS API error!

Modified on Wed, Apr 10 at 4:51 PM

Getting an error?


Checking in a buy and get an error stating DRS API not initialized?


  • Make sure that the employee that is checking in the buy has DRS initials set up. To learn to set initials, follow this link
  • If all initials are set then restart ResaleAI and reopen. 
    • After restart, try to check in the buy again



Note: To avoid this error, make sure that all initials are set for every employee and open DRs in the morning BEFORE ResaleAI.



Still showing the error? Reach out to support@resaleai.com or start a live chat with us from your POS.

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