How to update ResaleAI at a POS computer

Modified on Tue, 07 May 2024 at 02:54 PM

Do I need to update?

Open the main ResaleAI app at each POS computer
Look in the very top left corner (along the top bar of the app) to see the version number of ResaleAI
The version number should begin with 23

If you do not see v.24.1 then you need to update to the newest version of ResaleAI
Check each POS computer, as each computer may have a different version installed

Option 1 - Automatic prompt

First, check whether you are signed on to the POS computer with the owner or administrator login. You may need to log off the POS computer and log back on with the owner account, or you will not be able to install software.
Open the main ResaleAI app, and it should pop-up asking if you would like to update

Click "Yes" to install the update, and follow the prompts to complete installation
If it doesn't pop up automatically, move to the next option below

Option 2 - Check for updates

First, check whether you are signed on to the POS computer with the owner or administrator login. You may need to log off the POS computer and log back on with the owner account, or you will not be able to install software.
Click the Windows "Start" button
Look in the list of all programs for ResaleAI
Click "Check for Updates" within the ResaleAI folder

(left: Windows 10 / right: Windows 7)

Click "Yes" to install the update, and follow the prompts to complete installation
If you have trouble or this doesn't work, move to the next option below

Option 3 - Directly install

First, check whether you are signed on to the POS computer with the owner or administrator login. You may need to log off the POS computer and log back on with the owner account, or you will not be able to install software.
Open a browser like Chrome, and go to resaleai.com/install
Click Download to download the latest version of ResaleAI, and wait for the file to download
Once the file has downloaded, click to run the installer
Follow the steps in the installer to complete the installation
If you have issues, click here for help

1) Asks for username/password

If you get a popup before you install asking for a username and password, log off the POS computer and log back on to the POS with the owner account
This username/password is not related to ResaleAI, it is the Windows administrator account. You have to sign on with that account to have access to update or install any software. If you do not know the owner/administrator login to the POS computer, contact Winmark support and they can help!
After you log on with the owner account, try updating again, and it should no longer ask for that username/password

2) Windows 10 warning

3) Symantec Warning

When you launch ResaleAI, it will load the newer mode by default. If you haven't seen it before, check out this article for an overview of what you need to know

If you have a POS computer using Windows XP, you cannot update to newer versions of ResaleAI until the computer has been updated or replaced (not sure what version you have? Check here!)
The highest version of ResaleAI that you can use on Windows XP is version 2.5.5

If you need help or have any issues, reach out to our team via chat or by emailing support@resaleai.com and we can help!