Collections FAQ

What are collections and how do they work?

Collections are like a page or grouping on your site. You can have automated collections, so any items that meet certain conditions are added to a group automatically. We can create these collections for you for most DRS subcategories.

The collections work together with CamRAI - as you scan items, the products get the right tags and will automatically sort to the right place.

Read on below to learn how to get started with our new collections, or check out this article to learn more about how collections work.

How do I get the new collections?

Email our team at [email protected] with your store number, and we can create them for you! We'll email you to let you know after they have been created.

The new collections will then show up in your Shopify admin, ready for you to use. You'll just need to update your menu or home page to link to those new collections instead of your original ones. See the links in the next question for more info.

How do I update my site to use the new collections?

Check out this article or these videos that walk through updating your site! 

After our team creates the collections for you, they will be available to use in your Shopify admin, but they won't automatically show up in your menu. You will need to edit your site to link to the new collections instead of your original ones. See the links to training materials above.

Do I need to delete or edit my previous collections?

You can leave your existing collections there, and it won't cause any issues. But it's possible we may add a new collection with the same name - so you might see two "Women's Tops" collections, for example.

Click to view both collections, and see which you are not using in your menu (you will see a notice in the top right corner if it is not used). The unsued one will likely be the new ResaleAI collection. (Our collections also do not use the "Product Type" so if you see a condition of "Product Type", it is not ours.)

Once you determine which is new, you could edit the old one's name to say "Original" so you don't mix it up. Don't delete it yet, if you are still using it in your menu, or that menu option will disappear. But after you have updated your menu, you could delete old collections you are not using.

What collections are available for my brand?

Check out this article to see a list of collections by brand

Why don't I see the new collections in my menu?

After our team creates the collections for you, they will be available to use in your Shopify admin, but they won't automatically show up in your menu or on your home page. You will need to edit your site to link to the new collections. Click here for more information on how to do that. You have control over which collections you use, and don't have to use all of them if you don't want to!

What about the products I've already uploaded?

When we create new collections for you, we will also go back and update all your existing products to make sure they have the right tags for the new collections! As long as the items include the SKI from DRS, we will be able to update them.

If you added products manually without CamRAI at first, you would need to have the SKI in either the "SKU" or "Barcode" field in Shopify. If you didn't add the SKI anywhere, you may need to apply extra tags so items go to the right place. See this video for more information. You could also choose to delete those items and scan them again with CamRAI to get the right set of tags.

What if I prefer to use my own collections?

You can still use your own collections! But as you scan products with CamRAI, it will assign products a type and tags. So if you create your own automated collections, you may want to use the tags CamRAI uses so items are sorted appropriately. We can share a lst of all tags assigned for each brand, if needed.

You can also create your own collections and ask your team to add custom tags as they upload with CamRAI. For example, you could create a "Designer" collection and instruct your team to add a tag of "Designer" on any relevant items.

Why aren't items going into the right collections?

When you scan a tag with CamRAI, it uses the DRS subcategory to assign tags. If an item was entered incorrectly when it was originally bought in DRS, then CamRAI may think it is the wrong subcategory. You may need to edit the product's title or tags to get it to the correct collection. 

You can review collections in your Shopify admin to see what tags are needed. In Shopify, click "Products" then "Collections" under that, and select the desired collection to review the conditions. Then apply the right tags to the item.

(OUAC stores, see the next question for more info about this for gender tags)

If you have other issues with products and collections, reach out to our team!

How do I bulk update products in Shopify to add additional tags if needed?

Our collections require certain tags on products to sort them in the right groups. We can update most products for you to have the right tags when we create the collections (as long as the SKI is in Shopify).

There may be times when you need to add extra tags manually. For example, OUAC stores may need to add a Girls or Boys tag to past items before they will work with our new collections.

If you need to manually add extra tags to many products, see this video that shows how

Can I edit these new collections?

You can edit them - feel free to rename them, or add a picture. But if you change the conditions, CamRAI tags may not work as expected, and items may not sort appropriately.

You can still add your own collections, too. You could create a new collection and ask your team to use custom tags that work for that collection. For example, you could create a "Designer" collection and instruct your team to add a tag of "Designer" on any relevant items!